Privacy Policy – Surf Coast Car Removal
At Surf Coast Car Removal, your trust matters to us. We are dedicated to keeping your personal information safe through transparent practices and strong data protection standards. As a reputable car removal and cash-for-cars service, we follow industry-leading privacy procedures and comply with current Australian privacy regulations.
This Privacy Policy outlines how we collect, use, protect, and manage your information when you visit our website or use our services.
Who We Are
Surf Coast Car Removal is a reliable vehicle buying and removal company with extensive experience in the automotive industry. We aim to deliver quick, secure, and professional services while ensuring your information stays private and protected.
Information We Collect
We collect specific information to provide accurate quotes, process payments, and ensure a smooth customer experience.
Personal Information
When you request a quote or book a removal, we may collect:
- Full name
- Phone number
- Email address
- Pickup address or location
- Vehicle details (make, model, year, condition, registration status)
- Ownership verification documents
- Payment information (such as bank details for EFT)
Non-Personal Information
To improve our website and overall service quality, we also gather:
- IP address
- Browser and device details
- Website activity (page visits, time spent, navigation patterns)
- Cookies and tracking data
How We Use Your Information
We never sell your data. All information collected is used solely to deliver high-quality services. This includes:
- Providing accurate vehicle evaluations and cash offers
- Arranging inspections, pickups, and towing
- Sending service updates and confirmations
- Processing secure payments
- Enhancing website performance and customer experience
- Preventing fraud and confirming vehicle ownership
- Meeting legal requirements in Victoria
How We Protect Your Information
Your privacy is our priority. We use modern security measures to safeguard your data, including:
- Encrypted communication methods
- Secure servers
- Limited staff access to sensitive information
- Routine security audits
- Proper data retention and disposal procedures
While no digital system is completely risk-free, we consistently review and upgrade our security practices to ensure your information stays safe.
When We Share Your Information
We only share your information when necessary and always with trusted third parties.
Service Partners
This may include companies that assist us with:
- Payment processing
- Vehicle towing and transport
- Website or IT support
These partners are required to follow strict confidentiality guidelines.
Legal Obligations
We may release information when required by:
- Law enforcement
- Government vehicle registration authorities
- Court orders
- Other legal obligations
Cookies & Tracking Tools
Our website uses cookies to enhance speed, usability, and overall browsing experience. Cookies help us analyses website traffic and improve our services.
You can manage or disable cookies in your browser settings.
Data Retention
We store your information only for as long as required to:
- Provide services
- Meet legal responsibilities
- Maintain business records
- Prevent fraud
Once the information is no longer needed, it is securely deleted or anonymized.
Your Privacy Rights
As a customer, you have the right to:
- Access your personal information
- Request updates or corrections
- Request deletion where legally possible
- Opt out of marketing messages
- Withdraw consent for certain uses
To make a request, please contact our customer support team.
Third-Party Links
Our website may include links to external sites. We are not responsible for the privacy practices or content of these third-party websites.
Children’s Privacy
Surf Coast Car Removal does not offer services to anyone under 18 and does not knowingly collect information from minors.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect service improvements, regulatory updates, or technological changes. The “Last Updated” date will always indicate the latest version. Your continued use of our website means you accept any updated terms.