Welcome to Surf Coast Car Removal. By accessing our website or using our vehicle buying and removal services, you agree to the terms and conditions outlined below. These conditions explain how our service works, your responsibilities as a customer, our obligations, payment rules, and important legal information.

If you do not agree with any part of these Terms & Conditions, please stop using our services.

Acceptance of Terms

By visiting our website, requesting a quote, communicating with our team, or using our services in any way, you acknowledge that you have read, understood, and accepted these Terms & Conditions.

Service Eligibility

To sell a vehicle to Surf Coast Car Removal, you must:

• Be at least 18 years old
• Be the legal owner of the vehicle or hold proper authority to sell it
• Provide accurate and truthful information about the vehicle
• Present valid identification when requested

Vehicle Assessment & Valuation

3.1 Initial Quote

Quotes provided through our website, phone, email, or SMS are based on the information you share and should be considered estimates only.
The final price may change after we inspect the vehicle in person.

3.2 Final Offer

During the onsite inspection, our team will verify:

• Vehicle condition and kilometers
• Mechanical or body damage
• Missing parts
• Make, model, and year
• Registration status
• Ownership details

We reserve the right to adjust or cancel the offer if the vehicle’s actual condition differs from the initial description.

Ownership & Legal Requirements

You must ensure:

• You legally own the vehicle
• All documents provided are true and accurate
• The vehicle is not stolen, tampered with, or under significant finance debt
• All information supplied is complete and honest

Suspicious or fraudulent activity may be reported to Victorian authorities or local police.

Payments

5.1 Accepted Payment Methods

We offer:

• Bank Transfer (EFT)
• Instant Transfer (when supported by your bank)
• Cash (in line with Victorian regulations)

5.2 Payment Timing

Payments are usually issued at the time of pickup or immediately after final inspection.

5.3 Circumstances Where Payment May Be Refused

Payment may be withheld if:

• False or misleading information was provided
• Ownership cannot be confirmed
• The vehicle is unsafe or impossible to remove
• Additional undisclosed damages are discovered

Vehicle Pickup & Removal

6.1 Free Towing

We provide free vehicle removal throughout the Surf Coast, Geelong, Torquay, Warrnambool, and nearby areas.

6.2 Access Requirements

The customer must ensure that the vehicle is:

• Easily accessible for towing
• Not blocked by obstacles, locked gates, or other vehicles
• Positioned safely for removal

Extra fees may apply if the vehicle is:

• Missing wheels
• Stuck in mud, trenches, or difficult terrain
• Located in underground parking or tight spaces requiring special equipment

6.3 Missed Appointments

If you are unavailable at the scheduled pickup time, we may reschedule or cancel the booking.

Cancellations

You may cancel your booking any time prior to pick up without any charges.

We reserve the right to cancel service if:

• Ownership cannot be verified
• Pickup conditions are unsafe
• Vehicle description was inaccurate
• Staff safety is at risk

Customer Responsibilities

Customers are responsible for:

• Removing all personal belongings before pickup
• Providing accurate and complete vehicle details
• Presenting ownership documents when required
• Informing us of any last-minute changes

We are not liable for personal items left inside the vehicle after removal.

Liability & Disclaimers

9.1 Limited Liability

Surf Coast Car Removal is not liable for:

• Items left in the vehicle
• Delays caused by traffic, weather, or unforeseen circumstances
• Incorrect valuations based on inaccurate customer information
• Any indirect or consequential damages arising from the transaction

9.2 No Warranty

All website content, quotes, and service descriptions are provided “as is” without any warranties or guarantees.

9.3 Third-Party Services

We are not responsible for the actions, delays, or performance of third-party service providers such as tow truck operators or payment processors.

Website Use

By using our website, you agree not to:

• Copy, redistribute, or misuse our content
• Attempt to breach or damage our website security
• Engage in fraudulent, harmful, or illegal activities
• Use bots or automated tools without permission

Privacy Policy

Your personal data is handled according to our Privacy Policy.
By using our services, you agree to the terms outlined in that policy.

Updates to These Terms

We may modify these Terms & Conditions whenever necessary. Updated versions will display a new “Last Updated” date. Continued use of our services indicates your acceptance of the revised terms.

Governing Law

These Terms & Conditions are governed by the laws of Victoria, Australia.
Any disputes must be resolved under Victorian jurisdiction.

Contact Us

For questions, concerns, or clarification, please contact:

Surf Coast Car Removal
📞 0414 500 119
📧 info@surfcoastcarremovals.com.au
🌐 www.surfcoastcarremovals.com.au
📍 25 Cowie St, North Geelong VIC 3215